Returns

Returns & warranty

Return policy

You can request a return within 7 days of the delivery date. Items must be unused, in their original complete packaging, and include all accessories. Consumables that have been opened (filament, resin) can't be returned for hygiene/quality reasons unless they arrived faulty.

Return shipping

Return shipping is arranged and paid for by the customer. Once your return is approved we'll provide the return address — please use a trackable delivery service and keep your shipping receipt. You can also return the item in person at any of our stores.

Exchanges

Exchanges (e.g. a different colour or model) are accepted under the same 7-day window and conditions, subject to stock availability — contact us and we'll arrange it.

Refunds

After the returned item arrives and passes inspection, we refund the product price to your original payment method (card, PromptPay, etc.) within 14 business days.

Warranty

3D printers and hardware carry the manufacturer's warranty. If a product develops a fault within the warranty period, we'll help arrange a repair or replacement per the brand's terms.

How to request

Contact us at [email protected] or call 02 028 7445 with your order number and a short description (photos help). We'll confirm eligibility and guide you through the next steps.